Text size

We have tried to ensure that this website is available to as broad an audience as possible.

The size of the text on this website is set in qualitative rather than quantitative terms. Your web browser can override the base text size and all of the text will change relative to the size you specify.

This is easily demonstrated using Microsoft Internet Explorer’s ‘Text Size’ option: to increase the size of the text select ‘View’ -> ‘Text Size’ -> ‘Largest’: this increases the size of all the text proportionally. (You can similarly change the text size to make it smaller). The default setting is ‘Medium’.

In Mozilla Firefox you should select View > Text size followed by ‘Increase’ or ‘Decrease’. To return the text size to its default setting, select ‘Normal’.

Changing the base text size whilst browsing this website may impact upon its layout: the site has been designed to ‘flow’ to fill the browser window (to make use of the extra space available at higher screen resolutions) but increasing text size to a very large value will cause some page elements to overlap.

For more detailed information about how to change the fonts and font sizes in your web browser you can visit the BBC My Web My Way website

Images
Images on our website have alternative text attributes (alt text). This means when an image is used on a webpage to convey information its content is also described in the alt text. Therefore, the image can be understood by text browsers and assistive technologies such as screen readers.

If an image is used for simply decorative purposes, the text attribute for the image is left empty in line with accepted best practice.

Language translation
We don’t provide translated copy on our website, but the Google Translate tool can help – we’ll be launching this on 18 September so look out for the button at the top of the site. Some web browsers, such as Google Chrome, also have automatic translation tools. (We can’t guarantee the accuracy of the translated text)

Terms of Use

About
This privacy policy explains what information we may collect from you and the purposes for which it will be used.

You may access and use this website if you agree to be legally bound by the terms set out below. If you do not agree to be legally bound by those terms please do not access and/or use http://www.mkchildrenshealth.cnwl.nhs.uk/

www.cnwl.nhs.uk is only intended for use by people who live in England.

Changes to terms
We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Who manages this website?

This website is managed by the Central and North West London NHS Foundation Trust (CNWL).

What information do we collect?
We collect the following kind of information from people visiting the website:

Site usage information, using cookies and page tagging techniques.

Cookies
Cookies are small text files that are held on your computer. We use cookies to gather information to help us improve the website.

Google Analytics is an analytics product that CNWL uses to do things such as keep track of the number of visitors to the site and the length of their stay. When you visit our website, Google Analytics will deposit the cookies on your computer to enable us to obtain this information.

The metrics obtained through the use of first-party Google Analytics cookies do not include any information that would allow CNWL to identify visitors individually to the website; the data is anonymous. The anonymised data that is collected is stored on Google’s servers.

The Google Analytics data sharing policy offers CNWL the option to share analytics data either ‘Anonymously with Google and others’ or with ‘Google products only’. UK government websites that use Google Analytics have been advised not to select either of these options. CNWL has chosen not to share the analytics data in either of these ways.

Full details on the cookies set by Google Analytics are published on the Google website. Google also publishes a browser add-on to allow you to choose that that information about your website visit is not sent to Google Analytics.

Changes to this privacy policy
We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. You should visit this page regularly so you know:

What personal information CNWL collects
How CNWL uses your personal information
When (if ever) CNWL shares your personal information with someone else

How we use your information
Information collected by CNWL is used to:

Improve the content and design of the website

CNWL will never share your information with other organisations for marketing, market research or commercial purposes. CNWL doesn’t pass on your personal information to any other website.

Third party content and linking to other websites
This website contains links to other NHS and non-NHS websites. This privacy policy applies to CNWL only.

Following a link to another website

When you go to another website, read the privacy policy on that website if you want to know what it does with your information. CNWL doesn’t pass on any of your personal information to other websites.

Following a link to this site from another website
When you come to this site from another website, the Trust may get personal information about you from the other website. You should read the privacy policy of websites you visit that link you to this site if you want to know about this.

These policies will explain how they collect and use your personal information, and whether they pass this on to websites they link you to.

Third-party website content
We embed external content from third-party websites such as Youtube and Vimeo including cookies. This content is not published on our website. It is delivered using tools and services from third party sites that can be inserted into our site such as media players, RSS feeds and widgets. These websites may use cookies. Their content is subject to the privacy policy of the relevant third-party provider and not ours.

Data Protection Notice
Under the Data Protection Act, CNWL must protect any information collected from you. We use leading technologies and encryption software to protect your data, and maintain strict security standards to prevent any unauthorised access to it.

Access to your information
For a copy of any information collected about you through any of the above methods, please email: communications.cnwl@nhs.net

Accessibility statement for Milton Keynes Children’s Health website

This accessibility statement applies to https://www.mkchildrenshealth.cnwl.nhs.uk/

This website is run by CNWL. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

you cannot modify the line height or spacing of text
most older PDF documents are not fully accessible to screen reader software
you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email cnwl@nhs.net
call 020 3214 5344

We’ll consider your request and get back to you in three days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: communications.cnwl@nhs.net

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us https://www.cnwl.nhs.uk/patients-and-carers/cnwl-interpreting-service

Technical information about this website’s accessibility

Central and Northwest London NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due ‘the non-compliances listed below.

Non-compliance with the accessibility regulations

Some text does not have a sufficient contrast ratio, so it may be hard to read for some users. This fails WCAG 2.1 success criterion 1.4.3 (contrast).

Some parts of the site are not highlighted when they receive focus, so some people may find it hard to navigate. This fails WCAG 2.1 success criterion 2.47 (focus visible).

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information to additional resources and guidance.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix any related link or resource on our pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 23 September 2020.

This website was last tested on July 2020. The test was carried out by CNWL.

Accessibility